Loyalty Program
General Terms and Conditions
These General Terms and Conditions govern the rights and obligations between the Customer and the Provider that arise in connection with the Customer's participation in the Provider's loyalty program.
I. Basic Provisions
These Terms and Conditions govern the rights and obligations between the Customer and the Provider arising in connection with the Customer’s participation in the loyalty program.
The Provider is Con Gusto s.r.o., ID No.: 047 02 557, with its registered office at Údolní 532/76, 602 00 Brno.
The Customer is a natural person over the age of eighteen (18) or a legal entity.
The Loyalty Program means granting rewards and other benefits under these Terms and Conditions, which the Customer may obtain when purchasing meals of traditional Czech, Moravian, or international cuisine in the Provider’s premium restaurant network.
Restaurant network
II. Registration and User Account
The Customer can register for the Loyalty Program on klient.congusto.cz/registrace.
Standard Customer
- Name
- Surname
- Email address
- Phone number
Corporate Customer
- Company name
- ID No.
- VAT No. (optional)
- Name and surname of the authorized person
- Email address
- Phone number
After entering registration data, the Customer must agree to the processing of personal data and to these Terms and Conditions. This agreement is necessary for registration and subsequent provision of benefits.
The Customer creates a secure password during registration, which must not be shared with third parties. Passwords are stored in encrypted form.
User account includes
- Overview of current available rewards
- Payment history
- Tax documents for completed payments
- Management of registration data, including account deletion
- Option to top up credit to a digital wallet linked to the loyalty card
Dependent account
Allows the Customer to create up to 4 profiles that draw credit from the main account (e.g., family members).
Independent account
Allows multiple profiles, each with its own wallet (e.g., employees of a company).
After creating the user account, loyalty cards are issued upon request and sent to the registered address. These cards can be used in the restaurant network.
Upon delivery, the Customer must check the card package for damage. If the shipment is damaged, the Customer must refuse it and inform the Provider immediately.
The loyalty card is non-transferable. In case of redemption of benefits, restaurant staff may ask for identification to prevent misuse.
The user account allows top-ups to the digital wallet, max CZK 10,000, using VISA or Mastercard. The payment gateway is provided by GOPAY s.r.o.
The Customer can save one card for recurring payments, stored only by the bank.
III. CG Points, Tariffs and Benefits
Payments made using the loyalty card in restaurants, the e-shop jimebrno.cz, for gift vouchers or tickets to events, will earn CG points (1 CG point = 1 CZK) as cashback according to the tariff.
CG points are credited within 24 hours and expire in 1 year. They can be used for meals in restaurants, food in the e-shop, and gift vouchers, merchandise, or tickets at www.congusto.cz.
Up to 100% of a purchase can be covered by CG points. Use of points must be announced to staff before payment.
Points are not credited or will be deducted in case of non-payment or withdrawal from purchase agreements.
| Tariff | Eligibility / Fee | Cashback | Selected benefits |
|---|---|---|---|
| Silver | Free upon registration | 5% | Common benefits, vouchers and offers, birthday surprise, QR code for mobile app use, redemption across the network |
| Gold | Annual spending over CZK 35,000 | 10% | Includes common benefits; downgrade to Silver if the annual limit is not met |
| Platinum | CZK 9,990 / year | 20% | Home sommelier course, priority restaurant reservations, priority access to events, free delivery from jimebrno.cz |
Benefits are non-transferable and valid only for the registered Customer.
IV. Participation Rules and Changes
- Registration also grants access to the Provider’s restaurant Wi-Fi network, without the need for additional login.
- All conditions for using the wireless network are governed by a separate document (Internet Usage Terms).
- The Provider may limit or terminate participation in the Loyalty Program in case of rule violations or legal issues.
- Participation is free, except for the Platinum card fee.
- The Customer can cancel their account at any time, which also cancels participation and voids all unused rewards without refund.
- The Provider may amend these Terms. Changes are communicated at least 15 days in advance via email. Continued use implies consent.
- Data protection information is available at www.congusto.cz/gdpr.
- The Provider may send commercial messages to the Customer’s registered email.
V. Final Provisions
- The loyalty card remains the property of the Provider. The Provider may request its return upon termination of participation.
- In addition to these Terms, rights and obligations are also governed by the terms for internet access and the e-shops www.jimebrno.cz and www.congusto.cz.
- If any provision of these Terms becomes invalid, it does not affect the validity of the remaining provisions.
- Matters not regulated by these Terms are governed by Czech law.